Job Description

At Paradigm, we are transforming the future of finance! By joining us early, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets.

About Paradigm

Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi. We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising execution preferences, costs, and immediacy. We’ve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 billion per month.

We are a diverse, global team, led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also aim to deliver solutions faster than anyone else in the industry!

Our backers include renowned traders and investors like Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets, CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.

Your Mission

Our customers trust Paradigm for a core part of their business; this role ensures we earn that trust every day.

You’ll work directly with our top clients, providing critical technical support and developing tools that enhance both product performance and client success. This is not simply a reactive role; we want engineers who will anticipate future problems and avert them. Your ability to support our customers when things go wrong is crucial, but so is prevention.

If you’re passionate about both technology and people, we’d love to talk to you.

What You’ll Do

• Client Support: Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging.
• Tool Development: Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems.
• Automation: Create automation tools for Product and Sales teams to streamline operations and enhance client engagement.
• Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.

What You Bring

• Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a customer-facing role.
• Technical Tools Proficiency: Experience with Datadog, Grafana, and other observability tools.
• Independent Worker: Capacity to operate independently with minimal supervision and a proactive attitude.
• On-call Availability: Willingness to be on-call, including occasional weekends.
• GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
• API Mastery: Proven experience with API integration and support.

Nice to Have

• Coding Expertise: Strong skills in Python and ideally Go, with a solid foundation in coding and system design.
• Git Comfort: Comfortable using Git and familiar with Crypto Exchange APIs.
• Crypto Knowledge: Experience in crypto trading, derivatives, and working with trading platforms.
• Automation and Scripting: Skills in writing automation scripts and building sandboxes.
• Certifications: DataDog certification is a plus.

Your Perks & Benefits

• Competitive Pay: Top-tier compensation in the industry.
• Generous PTO: Unlimited vacation.
• Full Benefits: Comprehensive packages tailored by country.
• Technology & Learning Allowances: $3,500 USD for your first-year setup, $2,000 USD refresh every 2 years, plus $1,000 USD annually for learning and development.

Paradigm is an equal opportunity employer.